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Order Processing represents the initial phase of the order fulfillment procedure, involving tasks like payment validation, which are crucial for the effective management and fulfillment of orders.
Kindly be aware that all our business operations, customer service, and order processing occur exclusively on business days. Therefore, any shipping estimates, delivery schedules, or processing times mentioned on our website or during checkout should be interpreted in relation to business days. This is a vital factor to bear in mind when estimating your order's arrival or reaching out to our customer support team for help.
The following U.S. Holidays are non-business days for our shipping and tracking operations. These holidays are not factored into the calculation of shipping timeframes and processing durations:
U.S. Holidays
Fulfillment durations refer to the period in which we handle, process, package, and ship your order. Please note that the fulfillment duration does not indicate the delivery date (section 6-7). It's important to understand that the shipping method you select during checkout and its corresponding transit time are distinct from the estimated fulfillment durations.
Below, you'll find the expected shipping timeframes for each order type, indicating when you can expect your order to be shipped or picked up, along with receiving the confirmation email for your shipment or pick-up. You can find the order type for each product either in the product details (located under the "Add to Cart" button) or in the information provided below.
Shipping windows are automatically available within your Order Confirmation email.
Manually Calculate:1. Find the First Business Day: Usually the day following your order placement.2. Establish the Fulfillment Window Duration: Refer to Estimated Shipping Durations (section 3) to find the specified timeframe for your shipping window.3. Exclude Weekends: Exclude Saturdays and Sundays from your count since they aren’t classified as business days.4. Exclude Holidays: Take note of any holidays within your shipping window and exclude them from your calculation (section 2).5. Calculate Your Shipping Window: Based on the number of business days calculated, determine the start and end dates of your shipping window. This will give you an estimate of when your order should be shipped.
By following these steps, you can calculate your shipping timeframe in terms of business days, helping you to effectively plan and prepare for the arrival of your order.
The 'Order Confirmation' and 'Shipping Confirmation' emails serve as the primary communication channels for keeping you informed about your order's status. We do not offer individual updates during the fulfillment process. Alternatively, you can monitor the count of business days that have passed and consult section 3 diagram.
Order Confirmation Email:After you've successfully placed your order, you'll promptly receive an automated Order Confirmation Email sent to the email address you provided during checkout. This email is generated instantly and includes crucial information, including your unique order number, detailed order summary, estimated shipping window, and any other relevant order-related details.
Shipping Confirmation Email:You will receive shipping confirmation emails as soon as your order is officially shipped within the estimated shipping window. These emails will provide essential tracking details, allowing you to track your package during its transit. Please be aware that it may take up to 24-48 hours for the tracking information to become active and updated on the shipping carrier's website.
Tracking your Package:For easy tracking of your package, you can either click the direct link provided in your shipping confirmation email or enter the full tracking number also found in the same email. This link will take you to USPS or UPS's website, where you can access live updates on the status and whereabouts of your package.
It's important to understand that the shipping method you select during checkout and its transit time are not connected to the estimated fulfillment durations (as explained in section 3). For example, if you have a Ready-to-Ship order with an estimated fulfillment duration of 3-5 business days and you choose USPS Priority or UPS Ground with a 2-business day transit time (which may vary by location), your order's total delivery time would be approximately 5-7 business days.
USPS Priority: Our free primary shipping method.Delivers within 2-5 business days, subject to destination and external factors. It's important to be aware that these estimated delivery times can be affected during busy periods at the postal office, like the holiday season and election season. Signature is required at the time of delivery.
UPS Ground: delivers within 2-5 business days, subject to destination and external factors. It's important to be aware that these estimated delivery times can be affected during busy periods at the postal office, like the holiday season and election season. Signature is required at the time of delivery.
UPS Next Day Air: An alternative shipping option that can be requested for an additional $25(it varies). It's essential to understand that this upgrade does not influence processing times or shipping windows. Rather, it solely expedites the delivery speed once your order has been shipped within the specified shipping windows mentioned earlier. Signature is required at the time of delivery.
DHL International Shipping: Please note that any customs fees are the responsibility of the recipient.You will receive a tracking number via email once your order is dispatched. The estimated delivery times for international orders may vary depending on the destination country and the selected shipping method. Please note that these are estimated timeframes and actual delivery times may be affected by customs clearance procedures and other unforeseen circumstances. Kindly be aware that we cannot take responsibility for deliveries once your order has left the United States.Signature is required at the time of delivery.
Local Pick-Up: This an accessible delivery choice solely for customers residing in our local vicinity. Instead of shipping your order, you have the opportunity to personally retrieve it from our designated pick-up location in Sanford, FL. This option is especially benefical for those who favor in-person collections or seek to bypass shipping costs.
We recognize the significance of prompt package delivery and aim to offer efficient shipping services. Nevertheless, it's crucial to recognize that various factors, some under our control and others beyond it, can at times result in shipping delays. If a delay occurs, we will exert every effort to promptly communicate with you. Please take a moment to familiarize yourself with the following details concerning possible delays:
• Order Volume: During peak periods of order volume, like holidays, sales events, or product launches, the heightened influx of orders can impact our ability to process and fulfill them within our usual timelines. While our commitment remains to fulfill orders promptly, the sheer volume may lead to minor delays. Your patience and understanding during these busy times are greatly valued.
• USPS/UPS Unforeseen Circumstances: Despite our diligent efforts, there may be occasions when unforeseen situations arise within USPS/UPS's operations. These may include disruptions in their transportation network, technical issues, or other operational challenges. While these circumstances are outside our sphere of influence, we will work closely with USPS/UPS to promptly resolve any resultant delays.
• Customs and Import Processes (International Orders): For international orders, customs clearance and import procedures are crucial factors. The time required for customs inspections, document validation, and compliance checks may vary, occasionally leading to delivery delays for your package.
• Weather and Natural Events: Unfavorable weather conditions, natural disasters, or related events have the potential to disrupt transportation networks, resulting in inevitable shipping delays. Severe storms, hurricanes, snowstorms, or floods may impede UPS's operational efficiency and lead to package delivery delays.
While our goal is to minimize shipping delays, we appreciate your understanding and patience in the event of any unforeseen circumstances. Please be assured that we continuously track your package's status and will promptly provide updates. If you have any questions or concerns regarding a delayed shipment, please do not hesitate to get in touch with our dedicated customer support team. We are here to assist you.
8. Lost/Stolen Package
While our aim is to deliver dependable and secure shipping services via UPS, it's essential to recognize that unexpected situations can, on occasion, lead to the loss or theft of packages. We kindly ask you to review the following details concerning lost or stolen packages:
• Responsibility for Lost/Stolen Packages: Once your package is in the custody of UPS, the responsibility for its secure and prompt delivery lies with them. In the rare occurrence of a package being lost or stolen during transit, it's crucial to recognize that this is beyond our control as the sender.
•Assistance for Lost/Stolen Packages: If you encounter any problems or worries related to a lost or stolen package, we advise you to contact UPS directly for prompt assistance. They possess the required resources and expertise to investigate and resolve such incidents efficiently.
•Tracking and Insurance: To minimize the possibility of lost or stolen packages, we strongly recommend using the tracking details included in your shipping confirmation email. Tracking enables you to keep an eye on your package's journey and guarantee its secure delivery. Furthermore, you may want to consider selecting shipping insurance, if it's an option, to provide an extra layer of protection and coverage for your shipment.
We understand the frustration and inconvenience that can result from lost or stolen packages. Please be assured that we are fully committed to providing support throughout the resolution process. Please note that UPS, with its expertise, is responsible for investigating and efficiently resolving such incidents.
To guarantee the precise delivery of your package, we kindly request that you thoroughly inspect and verify the shipping address you input during the checkout process. Unfortunately, once an order is submitted, we are unable to make changes to the delivery address. This policy is in place to avoid potential delivery disputes and to uphold the integrity of our delivery verification process.
If you find the need to update your delivery address, we suggest utilizing the USPS Package Intercept or UPS My Choice portal for a convenient solution to manage your delivery preferences. Upon receiving your shipping confirmation email with the tracking number, simply click on the provided USPS/UPS Tracking link to create an account on the UPS My Choice portal. From there, you'll have the capability to make the required adjustments to your delivery address.
Thank you for dedicating your time to grasp our Shipping, Tracking, and Fulfillment Policy. We genuinely appreciate your commitment to acquainting yourself with our procedures and principles. If you have any additional inquiries or require assistance, please feel free to reach out. Your support is invaluable to us, and we eagerly anticipate the opportunity to assist you further.
